1. Service Agreement Overview
By purchasing, provisioning, accessing, or managing a server instance provided by Cemk Nodes, you agree to these Terms of Service. These terms form an agreement between you and Cemk Nodes governing your use of our infrastructure.
2. Billing & Renewals
Services are billed on a recurring monthly basis:
- Monthly Rate: Standard server instances are billed at
$9.00 / monthvia PayPal Subscriptions. - Billing Date: Your recurring billing date is set to the day your server instance is delivered and login credentials are provided.
- Automatic Renewals: Subscriptions renew automatically each month unless cancelled before your next renewal date.
3. Cancellation
You may cancel your subscription at any time:
- How to Cancel: Cancel directly through your PayPal account dashboard under recurring payments, or message support before your renewal date.
- Remaining Access: Cancelling stops future renewal charges. Your server remains active through the remainder of your currently paid billing period.
4. Post-Cancellation Grace Period & Data Export
When a paid billing period concludes without a renewal:
- Instance Suspension: The server container will be stopped.
- 7-Day Retention: Server files, configuration data, and world saves are retained for 7 days post-cancellation.
- World Export: During these 7 days, you can contact support to request a full
.zipexport of your world and files. - Permanent Removal: After 7 days, all server files and instance data may be permanently removed from disk.
5. Refund Policy & Guarantees
48-Hour Setup Guarantee
If a new server deployment fails to meet your performance expectations or we cannot get your desired setup working within the first 48 hours of initial deployment, you are eligible for a 100% full refund upon request.
Monthly Renewals
Beyond the initial 48-hour window, recurring monthly subscription fees are non-refundable. Partial-month refunds and prorated credits are not offered for mid-cycle voluntary cancellations.
Infrastructure Outages
In the rare event of an unresolvable hardware outage or failure on our infrastructure side lasting longer than 48 continuous hours, a prorated credit or full refund for that active month will be issued upon request.
6. Fair Use & Acceptable Use Policy
To preserve high performance for all tenants on the node, the following are strictly prohibited:
- Launching or participating in Denial of Service (DoS / DDoS) attacks or botnets.
- Running cryptocurrency mining binaries (CPU or GPU).
- Outbound port scanning, network exploitation, or vulnerability probes.
- Distributing malware, malicious scripts, or unauthorized binaries.
- Deliberate abuse intended to crash host nodes or bypass container resource limits.
Enforcement: Intentional abuse results in immediate instance termination without a refund.
7. Data Responsibility & Backups
While automated off-site backups are maintained for host disaster recovery, clients are encouraged to regularly export their own local world backups via the control panel before major game updates, mod updates, or configuration changes.
8. Limitation of Liability
Services are provided on an “as-is” and “as-available” basis. Cemk Nodes is not liable for indirect or consequential damages, world corruption caused by third-party modifications, or external network transit disruptions beyond our reasonable control.